Operations and Supply Chain Management

Progress isn’t made by early risers. It’s made by lazy men trying to find easier ways to do something.
Robert Heinlein

As companies increasingly outsource many of the processes that they previously carried out in-house, operations and supply chain management has become externalized: operations have to be managed within supply chains which in turn become an important source of competitive advantage. The field of operations and supply chain management is fundamental to business today. Operations and supply chain management concerns the management of processes needed in the transformation of inputs – i.e. resources such as materials and labour – into outputs such as products and services. Managers will learn about the concepts of process choice, the SERVQUAL (Service Quality) framework, managing a portfolio of supplier relationships and the concepts and techniques of lean and agile operations and supply chains.

After this course you will:

  • identify the concepts of process choice, capacity and queuing as issues for operational design
  • recognise the new product development process and the role of suppliers
  • understand resource planning
  • be able to apply the SERVQUAL (Service Quality) framework, its benefits and application
  • understand quality management and control methods
  • be able to develop Improvement strategies
  • master the concepts and principles of supply chain management
  • be able to select the appropriate models and techniques for developing and managing a portfolio of supplier relationships
  • master the concepts and techniques of lean and agile operations and supply chains
  • be able to develop models of supplier assessment and development

The main topics of this course are:

  • Process choice and design
  • Resource and capacity planning and control
  • Inventory management
  • New product development process and supplier involvement
  • Quality control
  • Service quality models
  • Process improvement
  • Supply chain integration
  • Lean and agile operations and supply chains
  • Supplier portfolio models
  • Supplier assessment and development

Instructor

Dr. Thomas Johnsen
Professor of Operations and Supply Chain Management

Instructor

Dr. Marco Formentini
Professor of Operations and Supply Chain Management

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